Very bad service

I was at telkom westgate waited for more than two hours on the queue , my ticket no 55 eventually got called via qman When I got there at the counter Namhla told me she has a client already and when that person comes i should wait on the side again then once she is done with that person she will then help me, I refused and suggested that she helps and completes serving me should her client come she can explain that she would assist them when she is done serving me as i am a client as well who had waited her turn too and waited for quite long. She said routers applications take long put my documents down and wasn't going to assist instead she will requeue my no. Other numbers behind me where now being called whilst this happened. I waited for more than two hours just imagine to be treated this way. I asked for the manager as it is unfair on me.

She came back with the manager whom didnt have a name badge on had an even worse attitude didn't even want to hear my side told me its a 70 year old man he was here before me and its telkom's policy, i told her i also work in retail in a bank but this isn't how its handled this is nonsense she then accused me of swearing at her along with the cashier whom now ere ganging up on me to say i should swear at them. I asked Namhla to please to not interrupt as i wasnt talking to her. I asked for the complaints line she glady wrote down their names as she had no name badge on and Namhla was wearing someone else's name badge 'Zanele Goma and Namhla Phakathi'. The manager then dismissed me told me my no would be requeued i waited and waited other numbers continued to be called. I was waiting and not getting helped.

I went up to Namhla again to call her manager but nothing happened. She said she would call her but she never came out again. My no wasn't called.

I then approached the service queue lady whom immediately put me on to be assisted by another service lady Martha.

I am quite hurt and disgusted at the bad service namhla and her manager provide. I woud have left without the contract sim and got it else where but I really needed the data sim with the lockdown tomorrow. I have to work from home and already had waisted my day there,