Very bad service

I reported my phone not working on the 5th March 16. Received ref no from telkom via sms. about 10 days later i get sms to say fault now fixed. I reported again that its not fixed got another reference number 589cnz230316.<br> I have been begging them via face book to please restore my phone, but to no avail all i get are apologies and they will pass on and the latest is they will escalate the repair. I send a message to them every day on fb. This phone we have is a fixed wireless phone as telkom refuse to connect us to a landline which runs past our house. We have had 3 of these phones in the past 2 years as they keep packing up, and each time this happens we have to travel 125 kms to the nearest telkom store which is in Galleria shopping centre in Amamzintoti. We were there 3 weeks ago to swop phone but still same problem. I desperately need someone from Telkom who knows how the wireless system works to please contact me on ***.<br> I really do not know what else to do. We are pensioners and we need to have a working phone, we cannot afford expensive cell phone contracts so on prepaid. We also need internet. Someone please help !!!!