Very bad service!!!

On Sunday 21 February 2016, my account was debited by R199 by Telkom for sim activation, without prior notice of approval of the contract. I received my WIFI router on Wednesday 24 Feb 2016 at 08:15am. To this day my SIM has not been activated following numerous calls, escalations even speaking to Managers that my case would have been sorted out Friday/ Saturday. I am still awaiting a call from the sales manager. I have to initiate all contact with Telkom and now that it is Monday morning I am sure that I will have to initiate contact again. Why do I. as the customer, have to go to all this trouble to receive a service. And to make matter worse, I know my account will be debited for a service that I have not used. I seriously regret getting the contract with Telkom.