Very bad service

I placed an order for a line transfer to my new home. It was supposed to be done yesterday the 4th of March 2015 and nothing has happened yet. It has now been a week that I don't have internet but I still need to pay for it, this is very unfair. There is a line at my new residence that is in working order so I don't understand why this is taking so long.<br> <br> Every time I call the retention department, who deals with the line transfers, they either hang up on me or they transfer me to someone else who can't help me or to the beginning of the queue. This is pathetic service and very rude as I wait 15 to 20 min each time to speak to someone.<br> <br> Sort this out immediately.<br> <br> Order ***