Very Bad Service

Called Telkom call Center re on Thursday the 26th November at 09h00 till 09h25 asking for assistance because I couldn't see all numbers on my recharge voucher, was assisted by a lady who even told me she's working from home but will escalate my query and it will be resolved in the next 24 hours which was supposed to be Friday the 27th November at 09h25, it didn't happened and I tried to give it some time waiting for the call also from Telkom but neither happened. Today the 1st December i took the initiative to call the call center again at 13h08 only to find out that i can't be assisted and that the lady she made false promises, this gentleman who kept on apologizing for nothing because there's no assistance I'm getting from him, it's very disappointing that two people who are working for the same company but they reason different and wasted my time, worse this guy tells me to go back to the where I bought the airtime to tell them that i can't see the voucher numbers after 4****** days, knowing that there's a policy that says there's no refund or returns of airtime, find it very foolish.