VERY BAD SERVICE

I visited this store in February 2019 to buy the 24 month contract that was the Big Deal of the month for R199.00 per month. I had to go back THREE times because they had no stock of the Router then the router was faulty that came in then again no stock but not ONE telephone call did Lerato from Telkom bother making to me to tell me not to come in. Yesterday I received an sms to say the new routers have arrived and I can collect mine. I went in today at 1.30 and some lady finally called me to the counter number 2 at 14h15 and she made a copy of my ID document and gave me a form to fill in (AGAIN) then she disappeared to the back and told me she was coming now. I waited and after about eight minutes I left the store as I had to pick my son up from school. I left the store once again WITHOUT MY ROUTER!!!.Winnie seems to be the supervisor there but she could also not assist me. I am so MAD with the service I received from this store. Ps.. I told Winnie and Lerato I was going to report this on Hello Peter and they both begged me not to but I feel that bad service has to be reported because for too long we have kept quiet and just accepted bad service. Amanda Luckay