Very bad service

On the 1st Feb I sent a cancellation form to telkom cancelling my service. I received an email back on the 2nd Feb saying they acknowledge my email and cancellation will be done withing 21 days. Now I am receiving documents from the attorneys in Nov. They say my services was only cancelled in June. How is that possible???

Person dealing with:

Regards Khotso Technical Support- Service Desk Email: **********

as well as the cancellation department.

I have all the necessary proof of emails etc.