Very Bad Service

I had a landline installed 10 days ago in order to get access to internet. Firstly, it took Telkom until the next day to activate the line. I had app**** for ADSL with another company and i got this at a special price. This company could not activate it on their side because of the order that Telkom had not closed. After speaking to Telkom, I was told that the order had been stuck the whole time and they could not close it. I was told that there was a technician who could sort this out and that he was not available. (How is is that only one person can do a job like this). When I told Telkom that i will lose the special with the other if they dont fix my problem soon, their response was: \dont worry