Very Bad Service

I was contacted by Telkom to inform me that fibre is now in our area and am i interested. Off cource i said yes due to the fact that a 4mb line is very slow. This was on the 13 May 2018. The process started. Then on the 7th of June 2018 i phoned sylvester enquiring about the instalation. He said i must phone 10210 and asked when a tecniction will be assinged. I then contacted telkom. I was informed that they are off line and i must phone after 2 hours again, which i did, but was informed again that they are off line. I phoned on the 8th and was informed that we on the new system and it is offline. On the 9 June i phoned again and was said that we missed out appointment that was schelduled for the 2nd of June. I then asked whom did they contact and they gave my spouse tel no. I told them how many times that my husband works overseas and he said power of attorney to me to handle all his affairs and telkom has a copy of this. She said she will reschedule a new date. After holding for 45min she said that my line will be installed on the 23 of June 2018 and i will receive an sms. (never irrived) The on the 11th of June i phoned again just to make sure all is on track. I was said that everything is fine and the installation wil still be done on the 23. I said when will i receive my sms and once again i said they must contact me and not my spouse. He then said that i will receive the sms in the week that they will do the installation. Then again i phoned on the 14 June and was givin the same story as abouve. On the 19th June 2018 the week of installation and phoned again and then i was told that nothing has been captured on the system the lasted status was that i missed my appointment on the 2nd of June. I completly lost it. She said that she will excalate the process and i will receive an sms within 24hours informing me with a appointment date. (off cource did not receive) and she gave me a number ********** and said when a call i must give this no. On the 20th June 2018 i phoned again and then i was told again that there is nothing registered on the system. So i gave this wonderfull no and then i was informed please wait for the 24 hours to expire. I phoned again this morning. The guy whom assisted me in getting fibre. And he said he can not help me. Gave me a tel no to contact 0 ********** 68 due to the fact that i said i want to put in a complaint. When i contacted this number i was informed that they can not assist me because they do not assist with complaints, and he said i must phone 10210 option 3. I then told him that i have been phoning every day for the past 2 weeks. But i phoned again and i was informed the system is off i must phone in an hours time.

I have enough i applief on the 15th of May and today is the 21 and i am still waiting for my fibre line to be installed.