Very Bad Service!

Very Bad Service!!! Telkom phoned to ask if we would like to upgrade our ADSL line to a Fiber line. We agreed, and after confirming that all existing services i.e. landline and e-mails will stay the same, we found out after around two months that Telkom has created a new account with a new number under my details after I have confirmed that everything will stay the same on the existing account. Now it is a massive issue to try to cancel the additional line. After sending cancellation forms and confirming with Telkom regarding the cancellation they still gave me over to their dept collectors. The suddenly my wife's e-mail is not working. After numerous phone calls and being referred to sales and vise versa I decided to go to the Telkom shop in Menlyn Shopping Centre. Needles to say it took two trips to get the e-mail registered again. Meanwhile still paying for a ADSL line that is not working. After two weeks the Fiber line and e-mails were working at last. Now the land line is not working and has been cancelled on the "other" line that was cancelled. This has been the worst service ever and to top it all the additional account has not been resolver after lodging a SECOND dispute. We have upgraded to a 10mbps but rarely get more that 4.5mbps! I would not recommend anybody to use Telkom as a service provider!