JS
Johan S

1 reviews | Active since Feb 2018

20 Feb 2018, 19:14

Very bad service

Good evening.

I have phoned telkom numerous times to come and install my adsl line. The first appointment was scheduled on the 09/02/2018 of which I was told that the technician would come to my premisses but instead he went to the telkom box to test my line and do a jumper or something which i understand. The technician did not let me know that he would not come by my premisses which is the normal procedure. Was not followed. The next date i got is for the 22/02/2018. I had to put in one day leave day for the first appointment(09/02/2018) and the technician was a no show. I took another leave day for the 22/02/2018 which is already approved but got another sms on the 20/02/2018 that my line installation will be moved AGAIN to the 07/03/2018 so i took the leave day for nothing bacause telkom did not meet the date that they arranged with me. I phoned them on today(20/02/2018) to ask why my appointment was moved again and their excuse was that no technician is available. I find this service really pathetic because how can the biggest phone service in SA not have enough technicians? I can't keep on booking a leave day to follow my part of the deal to be at home when the technician arrives but telkom keeps on dropping me when they have to send a technician to my premisses. This is the second leave day that i have to waste because of them. I haven't even started using the service but i'm already disappointed. All i want is for them to keep their word and install my line on the 22/02/2018 as they arranged with me from the 12/02/2018.

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