Very Bad Service

We have had NO phone or Internet since last week saturday. called the call centre every day last week and have not heard a thing from telkom. every day the same story after holding on for the call centre via cellphone \ you problem has been escalated""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856088;793962;16;2;0;1;0;0;2;15/11/30 22:04;571;NULL;15/11/30 14:24;15/11/30 12:33;TERRIBLE SERVICE DELIVERY;8,51E+12;;***;I was called on the 06/11/2015 about a contract for the P8 Lite. The application was finalised. i was told that delivery of the device will take 14 to 21 working days. on the 16/11/2015 i was getting a bit impatient and called to find out about the delivery of the device. after waiting for what felt like hours, i was told to be patient that the phone will reach me by that weekend but it was still in the waiting period. Today, 30/11/2015, a lady by the name of Que, calls me to speak to my husband, about taking out the same contract. she speaks to him and he asked her to find out about my contract and only if my application has not gone through will he then take out a contract on his name. she calls me, asks for my id number, checks and then tells me that the application was not processed. after arguing with her about why it wasnt processed i lost my wits. Then she asks me if she should cancel the application before taking one out for my husband. i said yes not thinking. If there was no contract, what would she need to cancel? Now theres no answer again!Please rectify and deliver my device! what the point of having uncappd internet if u only give me the device in March 2016!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916143;793962;16;2;0;1;0;0;2;15/11/30 22:11;571;NULL;15/11/30 14:38;15/11/30 12:40;Bad customer service;9,11E+12;;***;Since my last post I was told my acc is closed and i'm owed R700 and odd rand. Credit Management team confirmed via email that acc will be listed as closed and paid in full. Upon calling call centre I was told my line is on for a new 24 months and they cannot give me the money they owe me. Finally I was told a refund will be requested but after waiting a month I WILL WAIT ANOTHER 21 DAYS.. The agent DID NOT CARE to listen to me at all...kept putting me on hold FOREVER to ask her team leader...WHY COULD'NT this team leader deal directly with me.<br> Zama Khumalo is the Advisor I spoke to Sihle Sithole- the Team Leader who was too busy on other escalations to come deal with me. According to advisor they are based in Johannesburg Call Centre. I am BEYOND FURIOUS!!! I will not wait for whats mine just like they chose not to wait to end mu contract even thou I contacted them and PAID!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;928686;893260;16;2;0;1;0;0;2;15/12/15 17:48;571;NULL;15/12/10 10:05;15/12/10 8:17;KEEP ON BILLING MY ACCOUNT INSTEAD OF MIGRATING;5,61E+12;Admin;***;I am a customer with MTN for nearly 15 years. Since April 2015 when my husbands contract expired, we started having problems. He asked them to migrate his number to pay as you go. It took them 4 months to do this. Now I have the same problem. But now they said I my account is in arrears. I keep on sending proof of payments without success or anybody even contacting me. The service is pathetic and I will now recommend anybody to MTN. Why don't they migrate my numbers as my contract had expired. How can they just keep on as if my contract still exist. I have signed a two year contract, not a lifetime contract. Every month my service gets disconnected and it takes me 2 days to get them to reconnect me again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;930491;704391;9;5;0;1;0;0;5;15/12/23 18:49;571;NULL;15/12/15 11:04;15/12/15 9:18;greet service;8,81E+12;Sharlotte;***;making amendment on premium;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837602;704391;9;5;0;1;0;0;5;15/12/23 18:52;571;NULL;15/12/23 11:15;15/12/23 9:21;call centre;8,01E+12;FELICITY & THABANG;***;I was assisted efficiently by the call centre consultants mentioned above. they were friendly and addressed me proper while assisting me. They were warm and did their best to address my query to the best of their ability and I was happy at the end as a client.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;934184;893260;16;2;0;1;0;0;2;15/12/28 19:29;571;NULL;15/12/28 11:52;15/12/28 9:58;MTN INSURANCE UNHELPFUL ;A***;;***;Goodday <br> <br> I took my phone to MTN for Repairs and submitted insurance forms at the same time. Now i am being given an invoice to pay when clearly my phone is insured. I call MTN and am on hold for more than 45 mins each time with no assistance. I sent several emails no response. THIS IS REALLY PATHETIC SERVICE. MY PHONE HAS BEEN WITH MTN FOR MORE THAN A MONTH FOR A SMALL REPAIR. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;500684;357;16;2;0;1;0;0;2;16/01/13 20:58;571;NULL;16/01/13 13:13;16/01/13 11:27;Line locked due to incorrect billing;9,21E+12;Call Centre/Billing;***;Once again I am having problems with Vodacom - it is impossible for them to deliver what I am paying them for. My line has been locked for no reason. <br> <br> Sun 10 Jan - I get an SMS that my data is down to 140MB. Logged into myvodacom app but got an error trying to load data. <br> Mon 11 Jan - I log into myvodacom on the PC and purchase 2GB's of data, received an SMS to say it was successfully loaded. <br> Tues 12 Jan - I get an SMS that I have reached my limit and the line will be locked, next SMS saying my line is locked. <br> <br> All my data usage is being charged at 'out of bundle rates' and not coming out of my data bundle. The call centre agent was clearly useless, because I did not even receive an SMS about the incident that was logged as per normal. I am sitting with a locked line now and no one at Vodacom gives a **** about doing their job. I cannot wait for my contract to end in April, because I am cancelling my contract at the earliest opportunity. In fact I am going right now to buy a prepaid sim because I will not support you further. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942642;758729;18;2;0;1;0;0;2;16/01/22 16:13;571;NULL;16/01/22 8:33;16/01/22 6:42;garnier ****;;;***;the product states that it wiil leave your skin matte and shine free. Nothing of that nature happened it appears the product is incapable to leave ones skin matte. i bought the product expecting to get oil free skin however the total opposite was happening. the product falls under the hydra match oh so matte range.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;938833;23;1;2;0;0;0;0;2;16/01/28 15:03;571;NULL;16/01/28 7:25;16/01/28 5:32;E-mail sent to them on 20/01/16 ;6,01E+12;home loans;***;Did phone them about cancel my home insurance. they said I must e-mail letter to them that I did on the 20/01/16. I did ask the must please phone me about this matter. up to date no feedback from them. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822442;85;16;2;0;0;0;0;2;15/03/02 10:09;570;NULL;15/03/02 0:00;15/03/02 0:39;Altech Autopage ,dissatisfied experience with branch service;;;***;Altech Autopage Chatsworth, closed shop,without notice ,after handing in my Lenovo laptop for repairs. After several attempts to contact them via email ,to which i received no response , i proceeded to discontinue my debit order payments . My laptop was returned to me approximately 5 months later,still dysfunctional and after having already purchased another laptop for the study purposes the Lenovo was initially bought for. I have been thus contacted to pay for the Lenovo and have been blacklisted to my disbelief and anger. The Lenovo laptop is still in my possession, modem having been unused for most of the 2 year contract , as I'm unsure where to return it. i have tried to contact the call centre I've been advised to, but was left incurring ridiculous cellular billage due to holding on for apapproximately an hour on 2 occasions . pls help. Much appreciated , Mr Edward Dorasamy. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;515378;25;1;2;0;1;0;0;2;15/06/29 8:06;570;NULL;15/06/29 0:25;15/06/28 22:36;Unauthorised Debit ON CHEQUE ACCOUNT;8,51E+12;Nedbank Unauthorised Debit;***;Good day <br> <br> Please assist urgently, I have no debit orders linked to my account except one for R213 which is temporary, as I work on commission only, but I have had a unauthorised debit on my Nedbank Cheque account on the 26 June 2015 for R922.13 with Ref no:PYMNT:*** I am unsure what this is for, but need this amount to be credited back into my account immediately as it is ******* to run unauthorised debits & could be an act ********** activity on my account that I am not aware of. Your urgent response is appreciated, my cheque account is only about 8months old;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;133287;33;1;2;0;1;0;0;2;15/11/02 9:05;570;NULL;15/11/02 1:24;15/11/01 23:35;*****ing me out of money ;***;;***;I'd like to know why payments where unpaid after I specifically put money in to cover them well within an hour of them coming off specially so that I wouldn't get ****** of R450 in pathetic fees. When debit orders shouldn't even be coming off on a Sunday in the first place. This is absolutely pathetic, I did an instant payment to cover the debit orders immediately after getting the messages and you still thrown them out AT 01h30 the next day, so you can ***** me R138 EACH, even for a R99 debit order which the WAS enough to cover them and leave a balance afterwards. On top.of that ypu were slack to process payments on time at toll gates where you decided to wait and charge me a further R150 in fees to honour payments at toll gates where the amounts where all less than R50 anyway.<br> <br> Absolutely ridiculous. AMOUNTS TO ALMOST R600 in fees alone, absolute ****************. This account will be closed shortly and the Ombudsman will surely be contacted, I specially put money in to cover the debit orders ON A SUNDAY and you go and do this??? Not on FNB, NOT ON.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;256934;703830;28;5;0;1;0;0;5;15/11/18 7:42;570;NULL;15/11/18 0:05;15/11/17 22:12;Study Loan;8,60E+12;Nefline;***;Dear Eduloan<br> <br> I would like to thank you for helping me register for my Honours degree with Stellenbosch University last year. I am now left with R600 to repay the full loan. However I tried applying again but declined due to being a contract worker for government and having a judgement. I believe this was the case also last year when you loaned me registration money. <br> <br> I would like to find out if there is nothing that can be done so that I can be approved so that I pay my balance so I can register again. I need your help. I will be able to repay like I did with the registration money.<br> <br> Thank You<br> <br> Hoping to hear from you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936162;848406;11;2;0;1;0;0;2;16/01/05 10:16;570;NULL;16/01/05 1:00;16/01/05 0:46;UBER DRIVER HITS PEDESTRIAN AND DRIVES AWAY ;9,41E+12;UBER DRIVER ;***;A black Toyota turned off of long street onto buiten street at approximately 1 am on Monday. As we were trying to cross the road, the uber driver slowed down, realized we were in his way and then sped up and hit one of us. He sped up immediately and raced away. Our friend was run over completely on his left side. No one saw a license plate but many saw the accident. There was no law enforcement and the driver got away. We need to find this man and report him. It was not an accident on his part. It was malicious. He could have easily driven on his side of the road but chose to stay on the wrong side of the road as he turned, and then hit our friend on purpose for being in his way. I have never seen anything like it in my life. There needs to be justice in this situation. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;240961;793962;16;2;0;1;0;0;2;16/01/13 7:32;570;5;16/01/12 23:55;16/01/12 22:02;Renewed contract without ;***;Solomon;***;I renewed my contract and received a new sim card and router after 6 days. I was told that I will be able to connect to the network within 2 hours. It now has been 3 days and still not connected. I have send e-mails to request reason why I was not connected without response for the last 2 days.<br> <br> I wish I never renewed this contract.....<br> <br> I thought Telkom was getting better at service delivery...clearly I was wrong!<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;807559;353;5;2;0;1;0;0;2;15/02/03 20:25;570;NULL;15/02/03 12:41;15/02/03 10:55;Such bad service;;;***;I have had the worst service ever. First I dont recieve delivery of my explora a d hearing they delivered it to someone else, then to top it all they charge me for use of the explora for a whole month even though I did not receive it. They said they would fix the problem but still have not. Then this morning received a call from fedex to come collect the explora they did not deliver. Shocking and I am disgusted;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812418;818907;16;2;0;1;0;0;2;15/02/05 15:01;570;NULL;15/02/05 7:25;15/02/05 5:31;disgusting service ;7,01E+12;;***;Today it is exactly a week since I have brought this under your attention , NOTHING BUT NOTHING has been done until now not on manager not even Jason Sinclaire has called me I can really not believe that this is the way a big corporate company like yours selves are treating your clients - (who by the way pay yours salaries ) my next step is now hello peter and then the star , beeld and citizen for I disagree in the manner you are treating your clients <br> IT HAS BEEN 24 HOURS and nobody of management has bothered calling or getting back to me I can not believe that Management approves of their staff treating customers this way I will def be going to the papers as well as go to hallo Peter and report this matter for I am very disgusted Lethadno called me yesterday morning assuring me that his manager Jason Sinclaire would be calling me I really think this is pathetic <br> <br> Kind Regards <br> <br> Benita Lawrence<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;662424;357;16;2;0;1;0;0;2;15/02/18 6:12;570;NULL;15/02/17 22:35;15/02/17 20:42;Signal Tower not activated for 9 months;9,20E+12;;***;Hi <br> <br> in may 2014 a vodacom signal Tower started being constructed on sonneblom street , zinniaville , rustenburg , North West <br> . I enquired from the person putting up the tower and was told that it will be operating within a month. <br> <br> Within 2 months the structure of the tower and the box was put up and a red light on the top of the tower was switched on . The cabling for the signal was not and up to today 17 February 2015 has not yet been installed , which means the signal Tower is not yet operating . Vodacom signal in the community is still low as ever . I am wondering if the company who vodacom outsourced the job to has not led vodacom into thinking the job is complete when in fact only the structure was put up .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;573132;719227;6;2;0;1;0;0;2;15/02/19 16:34;570;NULL;15/02/17 8:38;15/02/17 7:04;INCORRECT INFO ON STATEMENTS;8,51E+12;;***;I HAVE BEEN RECEIVING STATEMENTS FOR ALMOST 2 YEARS. RECENTLY I HAD PRINTED OUT ALL MY STATEMENTS AND HAVE FOUND THAT BALANCE AMOUNTS HAVE BEEN CHANGING AND WAS INCORRECT. I HAVE BEEN THINKING MY ACCOUNT BLANCES HAVE BEEN GOING DOWN BUT ACCORDING TO MY CREDITORS STATEMENTS IT IS STILL VERY HIGH. PLEASE LIASE WITH THE CREDITORS TO ENSURE STATEMENTS HAVE THE CORRECT AMOUNTS. IT IS MISLEADING AS I WAS CONFUSED WITH THE AMOUNTS ON MY DEBTBUSTERS STATEMENTS AND MY CREDITIORS STATEMENTS. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;401775;23;1;2;0;1;0;0;2;15/03/09 8:11;570;NULL;14/10/01 0:00;15/03/06 22:41;Do what you promise standard bank;ZM Tsime;thabo tshetlo;***;Writing on behalf of my parents. Their house burnt down in Jan 2013 and up till now we are struggling to get the matter concluded. The house was rebuilt with inferior materials to what it had before and some of the workmanship has left a bad taste in my mouth. These materials are now falling apart after a only a few months of being installed. The people involved Henning Smit (contracted to project manage)and Omega construction have made promises to no avail and we have to chase them to fix the mess. Standard bank whom we are a client of is quiet and shows no interest at all. I hope this catches someone's attention as we are not getting anywhere using normal channels. Imagine dealing with such a huge loss then having to deal with people that have no empathy. My request, can you get involved and ensure that the people you paid complete what you expected them to complete;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;391941;85;16;2;0;1;0;0;2;15/03/16 14:27;570;NULL;15/03/14 6:47;15/03/14 4:57;Confusion between Nashua mobile and altech.;***;Marco Adonis;***;Hi Marco Adonis. Email sent to you last week Sunday with a follow up one in the week and still<br> No acknowledgement from you. I have provided you with all the relevant device information which you didn't bother finding out before replying to me. Is this the fashion altech treats it's clients? <br> The feedback you provided me I already knew and your apology was a slap in the face.<br> It was patronize to say the least. The query hasn't been resolved and I suggest you get<br> Someone senior to deal with my query if you are unable too or not willing to provide me <br> With adequate information. I hope that someone at altech is willing to investigate my plead <br> And get to the bottom of this mess.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;520507;704391;9;5;0;1;0;0;5;15/03/17 16:49;570;NULL;15/03/17 9:14;15/03/17 7:19;Excellent Customer Service;8,80E+12;Henry Shongwe;***;Im currently happy with the service i received from Henry and his determination to ensure that he meet my needs.This will create an ever lasting relationship between me and Miway.I confident that i will continue to get the great service from Miway.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;606207;704391;9;5;0;1;0;0;5;15/03/19 16:42;570;NULL;15/03/19 9:08;15/03/19 7:12;Amazing Service ;8,41E+12;Henry ;***;I called in to query the price on my police and Henry was very helpful and he reduce my premium and got me a refund on the on the additional amount paid. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;777007;873;41;2;0;1;0;0;2;15/03/20 16:13;570;NULL;15/03/20 8:36;15/03/20 6:43;Charging for no service!;***;;***;I will never in my entire leave EVER deal with Virgin Active again!!! Last year in September my contract was supposed to end (I had a one year contract with Virgin Active) - At that time I missed one payment due to being unemployed. Somehow I forgot to pay the installment for the one month that I owed Virgin Active especially because there was NO further contact with Virgin Active. <br> <br> I did not receive any calls or emails from Virgin Active since October from their accounts department or any other Virgin Active employee in regards to the +/- R400. NOW I owe more than R2000 to Virgin Active as they have now handed me over to their lawyer??? <br> <br> Normally companies have accounts departments that actually phone people do remind them about monies that are owed or at least will send a statement to a person to notify someone!!! <br> <br> What makes it all worse, the legal company they got to collect the money hasn't phoned me either instead just sent an email??? + they don't even have contact numbers on the email and the email looks unprofessional (looked like SPAM a t first). <br> <br> I will only pay what I owe for that month, also would like the accounts department to explain why never phoned OR emailed!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;405908;357;16;2;0;1;0;0;2;15/03/21 6:43;570;5;15/03/20 22:59;15/03/20 21:13;Ridiculous Tarrifs& No signal, Midrand( Sagewood);9,60E+12;Supplier;***;Vodacom has clearly lost it when it comes to their data charges. I spend an hour or so trying to connect with the wifi device,yet when I use my phone as a modem its quicker. On top of that, I have managed to finish 1.94GB of data miraculously today while trying and or battling to connect. How possible is it that I stay right next to Voda World Midrand and yet the reception is the poorest of them all, I have to literally go to my friends house just to get proper reception. Vodacom needs to send their technicians to check this area by Sagewood Avenue asap. This is is ridiculous!!! I am yet again, a disappointed customer. Which makes me wonder why i even took out this data contract because it is really a waste of my time and a frustration and need I mention useless. On my Sony, use my data bundles (1GB) for almost 3 weeks and on this *******, a mere couple of hours . And before I get someone telling me that it's the ****le that is faulty, I can assure you its not because when I go to Noordwyk, my ****le works just fine. You guys needs to keep checking for areas where there's poor reception and stop chowing our money for nothing. This is *******!!!! Nice waste of my hard earned money!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833644;357;16;2;0;1;0;0;2;15/03/30 16:16;570;NULL;15/03/28 8:31;15/03/28 6:46;No response in 18 months;8,10E+12;;***;When taking out my contract in November 2013 I asked for a copy of the contract.<br> On that day I was promised that a copy would be emailed to me. I never received a copy. <br> Since then I have visited various branches and phoned numerous customer care lines who all promised action, yet none were forthcoming. <br> <br> Now Vodacom wants to unilaterally change my contract by increasing the amount we contracted for. I am not even able to look at my contract to check it, and contest the unilateral change to my contract. Please urgently send me a copy of my contract, and also please refrain from unilaterally changing our agreement, which I find to be frank preposterous. <br> <br> I look forward to your response<br> <br> Kind regards. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;412906;357;16;2;0;1;0;0;2;15/03/30 16:20;570;NULL;15/03/30 8:37;15/03/30 6:50;Mobile Wi-Fi R226 - 2 year contract;I***-8;Charles;***;Hi Vodacom. Look, you guys have been wonderful - refer to my report placed Sunday March 8 2015. <br> <br> So as a result of Vodacom being so awesome sorting out my problem with 3G reception and Charles giving me his cell phone number if I have any further problems , I go and sign up a 2 year 10 Gig contract for more than R600 per month for a Mobile Wi-Fi R226. <br> <br> I take it to my office, charge it for 24 hours, get it working on my office PC's and the speed is so slow that all my banking transactions time out and my PC tells me that the silly little R299 once off 3G modem has much better reception. <br> <br> So now I phone Charles, he never answers his cell phone and the number he gave me cannot receive sms's and he doesn't return my calls.<br> <br> Vodacom, you cannot impress me so greatly and get me to sign up a R650 monthly plus insurance 2 year contract based on your previous great service and then it turns out I can't get hold of Charles like he promised and I have horribly slow reception on this Mobile Wi-Fi R226 that I am back to using my silly little 3G with no wirless. The battery life of the Wi-Fi is also only 3 hours. Please Charles or someone do as you promised and help.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;794689;761;40;2;0;1;0;0;2;15/04/09 17:06;570;NULL;15/01/27 9:15;15/04/09 7:36;Insufficient Notice of Traffic Fine Transfer;Contract ***;Claims;***;I incurred a traffic fine whilst using car rental - on the 27th January 2015, I received an invoice from Eurocar informing me that they had debited my card for R220 and called it a 'Traffic Fine Administration' - my assumption from the invoice is that the traffic fine of R100 had been paid by Eurocar. This morning I got a notice before summons from the Traffic department for R100. Quick call to Eurocar to ask if I must ignore the fine, seeing as the had charged me R220 for a 'Traffic Fine Administration' - Turns out that Eurocar charged me R220 to transfer the fine into my information. I don't have an issue with paying the fine, nor do I have an issue with the 'Traffic Fine Administration' - what I have an issue with is the misleading invoice which gave me the impression that the fine had been paid. All Eurocar had to do, to let me know via the emailed invoice from the 27th January 2015 that exact nature of the invoice, ie the Traffic Fine Administration fee is to transfer the fine into my personal capacity and therefore I remain responsible for the fine. Its an easy template to add to these invoices as am sure that there are a number of customers who experience the same confusion.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;564008;704391;9;5;0;1;0;0;5;15/04/20 21:31;570;NULL;15/04/20 13:53;15/04/20 12:01;Good Customer service person.;8,20E+12;Solomzi;***;He was very good and he did his best be reduce my premium.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;734979;893260;16;2;0;1;0;0;2;15/05/26 14:57;570;NULL;15/05/19 7:16;15/05/19 5:27;Lack of assistance ;9,31E+13;Boitumelo Gailele;***;i have on many occassions come to hello peter or emailed this guy in mtns legal department i have visited stores i have called in and spoken with supervisors and nothing happens except now seeing has i dont have the handset and the sim was blocked this affected my credit rating and my applications for credit <br> i need assistance and mtn just is not willing to assist from day 1 of this issue u get called asking to re explain the issue...<br> this issue is now going on since november 2014 is there anybody that can assist<br> because to replace a handset without me being present or consent mtn staff was very quick to do ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858685;529;9;5;0;1;0;0;5;15/06/08 18:17;570;NULL;15/06/04 10:40;15/06/04 8:47;Service;***;Milly-ray Hendricks;;I phoned in to enquire as to why my insurance went up when I was informed that it will be decreasing due to the area I moved to too. Once I spoke to Milly-ray, she did not only help me with explaining she lowered my premium to less than what I was currently paying. Great support from her side not only for me but for my wallet too.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;665;202;9;2;0;1;0;0;2;15/06/19 10:57;570;5;15/06/17 12:00;15/06/19 1:27;Hollard trying to get out of paying claim;6,60E+12;;;I had building and household contents insurance with Hollard via an agent, with premiums paid up until end May. During May I sold the house and in the week before transfer & occupation by the new owner it was unoccupied. At 10am on 13 May the conveyancer got confirmation that the transfer had gone through, and at 12:30pm a representative of the new owner visited the house and found it had been broken into sometime in the few days prior, with damage of R20,000 to R30,000 caused.<br> <br> After a month of lagging on paying the claim, Hollard said they will not going pay it because the break-in may have occurred after transfer. This is a clear case of an insurer trying to weasel out of payment:<br> <br> * I had paid for insurance cover up until 1 June 2015.<br> * It is thoroughly unreasonable to presume that the break in happened in the very short period and in full daylight between transfer of the property and the time it was discovered, rather than in the two or three nights before.<br> * Irrespective of the exact time, the property was still insured until the cover was terminated.<br> <br> I would like Hollard to show that they are better than this and to honour the claim without further delay.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865612;847063;18;2;0;1;0;0;2;15/06/25 22:38;570;NULL;15/06/24 15:01;15/06/24 13:08;Deposit Refund Not Paid;Bay 220 Salga House;Shanaaz Moola;***;I have been phoning and emailing people at Interpark for almost 3 months to get my refund. The responsible person (Shanaaz Moola) has repeatedly told me over the phone that my refund will be paid, but it never is. <br> <br> Today I tried to call every single number I could find on the internet and they either ring out (not answered) or the numbers no longer work. I am worried that the company is in trouble and my deposit is gone.<br> <br> This company's business practices are highly questionable. Be very careful when you pay your deposit at the start of your parking occupation!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869862;707890;13;5;0;1;0;0;5;15/07/16 21:14;570;NULL;15/07/06 13:39;15/07/06 11:44;Good service strjdomark;;Zameer;;I am very happy with the repairs on the Chev cruze;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870603;26;9;5;0;1;0;0;5;15/07/08 15:59;570;NULL;15/07/08 7:59;15/07/08 6:29;Wow - truly awesome service;8,21E+12;Charity;***;I was a client of Outsurance, I no longer am disappointingly so. I had to seek alternative insurance, I needed to bring the belt in due to personal circumstances. I changed insurance companies around Jan / Feb this year. I had an accident in Nov 14 which was the third parties fault. You can imagine my shock when I received a call this week from Charity informing me that they had recovered my excess and would like to pay it back to me even though I am no longer a client of Outsurance. This is truly awesome service and I must say Outsurance really do look after their customers even when you aren't one anymore!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;207237;748506;1;2;0;1;0;0;2;15/07/16 15:00;570;NULL;15/07/16 7:24;15/07/16 5:30;Unable to get access to my banking a/c on the www;5,51E+12;Credit Dept;***;Good Day<br> Was @ Capitec Branch Bloemfontein- Preller Plein on Wed 15th July 2015.<br> @ approx.17hoo<br> As a client why are you blocking me from getting access on the web on the above a/c. That is not in agreement with the banking practice & the Bill of Information.<br> On my savings a/c I can get info but NOT on the loan a/c.<br> FIX it !<br> I want to get a statement as from when the a/c was opened.<br> & on the web it is free.<br> In expectance of your email reply in this matter.<br> Regards;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;873933;23;1;2;0;1;0;0;2;15/08/04 16:23;570;NULL;15/08/03 8:50;15/08/03 6:53;Charged Fees for stop order ;7,40E+12;;***;My son dropped his phone while getting off from the car. This phone has been out of order since February this year. I will repair it once I can rack up R1500 to repair the screen. It is currently locked in the safe together with its sim card. This phone has a soft block as set up as well, that I pay for every month. My average billing is R300 for the last 18 months. In June the amount came to R780 and when I went to the branch, they say that my son has been using the data. Do these people from Autopage think I am an idiot, the phone is out of use. Who is using this data. I can t wait to get out of this contract and I hope this company get exposed for all the inconvenience it has caused me. The best part is when I put a stop order for payment until this problem is resolved, Standard Bank charges a failed debit order amount of R115.00. It is impossible to survive in the world of corporate bandits!<br> <br> <br> <br> 2015-07-16 *** FEE: FAILED NAEDOS DEBIT ALTECH AUTO.***6K 1 ## R 115.00- <br> <br> 2015-07-24 *** FEE: FAILED NAEDOS DEBIT ALTECH AUTO.***6H 1 ## R 115.00- <br> <br> 2015-07-31 *** FEE: FAILED NAEDOS DEBIT ALTECH AUTO.***6I 1 ## R 115.00- <br> <br> OTHER D;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;580449;359;20;2;0;1;0;0;2;15/08/09 15:42;570;NULL;15/08/06 7:52;15/08/06 6:12;disgusting attitude;5,41E+12;Teenag;***;I bought an chicken salad from them yesterday at 13.51 it got to me with no salad dressing and the chicken was not even cut into pieces it was on top of the salad and it looked disgusting, I called the store but could not get through I then called the customer care centre and spoke to them they told me that they will get hold of the manager and sort it out. I then again tried the store and got hold of Teenag he said he was the manager I told him the story and I was told to send someone to collect another salad for me, I told him that I had no one to come and collect it he then said he would be able to send it to me between 3 and 4pm it never came.<br> I called then send an complaint on the website at 3.53pm and then called Teenag again with no luck.<br> I eventually got hold of Teenag at 4.30 and asked him why it was not delivered he said he had no one and said he will send it to me today Thursday, I think this is disgusting service and attitude I will never deal with his store again as I now don't trust any food from his store as this is the service you get.<br> I have an previous RSM of KFC working with me and even he agreed this was disgusting.<br> i had no lunch yesterday!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;495039;574;41;2;0;1;0;0;2;15/09/03 16:26;570;NULL;15/09/01 11:42;15/09/02 6:56;Poor Service;8,81E+12;Clever;***;First off, the club never answers its phones and I haven't been able to visit since around June.<br> <br> I wanted to cancel my black tag subscription and thus eventually went to the club to see the sales rep.<br> I requested him by name and the reception phoned him to come to the front, he refused, the person in front told him that it was a administrive query and that he could not assist, Clever still refused to come to the front.<br> <br> I eventually had to go to his office myself?? <br> During our conversation his attitude towards my query was less than satisfying....<br> <br> Before joining in Jan, I showed some interest and was contacted continuously up until the point of irritation.<br> After eventually joining Clever hasn't contacted me once to ask if I was satisfied with the club, if there was any changes I would suggest etc.<br> <br> Very poor, the only thing important is to sign new members to fill the pockets it seems.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893825;704391;9;5;0;1;0;0;5;15/09/09 20:18;570;NULL;15/09/09 12:38;15/09/09 10:48;the service was effective and on point;***;Nox;***;everything has been covered, thanks ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;357399;704391;9;2;0;1;0;0;2;15/09/29 16:13;570;NULL;15/09/17 15:34;15/09/28 6:43;Deducted extra excess from settlement of writeoff;***2;Schalon Roberts;***;MiWay wrote-off my vehicle. My excess is R4400 as per policy. When settlement was paid to my finance house, MiWay deducted an extra mileage excess of R4592 (total excess of R8992) which has no where been stated in my policy.<br> I mailed Schalon Roberts [Email Removed] including [Email Removed] and queried him 4 times (17th, 18th, 21st and 24th Sep) where he bluntly ignored to answer my question regarding this excess. I will be taking this further if nothing is going to be done about this.<br> ***, ***.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;258744;1054;14;5;0;1;0;0;5;15/10/05 14:42;570;NULL;15/10/05 7:05;15/10/05 5:12;Personal service to be commended;;Zuluboy;***;I phoned Zuluboy from Makro Woodmead on Saturday to ask him to hold a Weber for me to pick up the next morning. I think I spoke to him for 25 seconds at most and he confirmed briefly that he will make arrangements for me<br> <br> When I showed up Sunday morning 09:02 and asked for Zuluboy he was the friendliness itself. Before I could even introduce myself he recognized my voice, remembered my first and last name, what I asked for and showed that he had already put everything ready for me to take to the till. <br> <br> This country needs more people like Zuluboy - GIVE THAT MAN A BELLS (or a raise)!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876183;787446;37;2;0;1;0;0;2;15/10/09 16:36;570;NULL;15/10/09 7:52;15/10/09 7:06;Outstanding amount thats already bepaid up to date;***;WHO EVER KEEPS PHONING;***;I am complaining on behalf of my Partner. He keeps getting phone calls and messages about an outstanding amount of R11626.03 with MTN from 2013 from 2 woman claiming to be from your company , yet he has an email from MTN's legal department that he is up to date and has since been upgraded. Yet he gets told that he needs to send a statement to this woman. Logically, if she is trying to collect an outstanding debt, she would have all the paper work, including statements, and would be able to provide him with the information as to why he owes this amount. <br> Right now the incessant phone calls and messages, about money that he certainly does not owe, are bordering on harassment and need to stop.<br> Reference number given is ***.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;506720;603;14;2;0;1;0;0;2;15/10/14 16:04;570;NULL;15/10/13 8:25;15/10/13 6:34;No idea how to use vouchers;8,60E+12;Cashier, supervisor and manager;***;It's funny, when you search CNA on Hellopeter, there is only complaints. I see a pattern here of bad service. I went to the Menlyn CNA branch to buy a gift for someone before I went to Kenya. I had a gift card voucher bought through momentum multiply in the form of an sms code and when I tried to pay with it, the cashier had no idea how to use it. She called her supervisor, who also had no idea. They called the manager, and he too could not assist. I cannot believe the level of incompetency. Do CNA and Edcon not train their cashiers for the products they offer for sale? I was there for 40 minutes, wasting my time. The manager just said I should come back another time because they are closing. Bad customer service. He even told another customer to hurry up because they are closing. Bad example coming from a manager.<br> <br> Please train your people!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;772113;802228;9;5;0;1;0;0;5;15/11/02 16:38;570;NULL;15/11/02 9:04;15/11/02 7:08;Excellent Service;KP***;Keshni Govinder ;;I recently sent a mail in order to change my debit order banking details. Within minutes I received a call from King Price who sorted out my debit order details quickly, efficiently and without any hassles. I can strongly recommend King Price to anyone. They gave me a cheaper rate than Outsurance and their service is great!!!!! Keep it up guys.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;915621;706220;17;2;0;1;0;0;2;15/11/07 20:01;570;NULL;15/11/05 11:41;15/11/07 10:31;Travelstart - Travel made IMPOSSIBLE;ZA***8;;***;I made a booking for the 24th of December 2015 from Johannesburg to Cape Town and then to return from Cape Town to Johannesburg on the 31st of December 2015.<br> <br> This was after the website refused to let me change my return date and departure, keeping them on the same date - 24 December 2015. I closed the site and re-opened it to check if it is working and re-entered all my details and dates for 24th of December 2015 from Johannesburg to Cape Town and then to return from Cape Town to Johannesburg on the 31st of December 2015.<br> <br> Made the booking, paid my moneys and thought everything was fine. Unfortunately a week later I noticed the tickets were completely wrong.<br> <br> They had me booked going from Cape Town to Johannesburg on the 24th of December 2015 in the morning and returning from Johannesburg to Cape Town on the same ****** day! This would be physically impossible for me to do since I do not posses the ability to teleport my self to Cape Town from Rustenburg in the North-West Province.<br> <br> Date change costs R3800 (original return flight was R4500). Refund costs me R3271.86. I will be refunded R169.72 per person?<br> <br> YOU ARE ******* AND *********!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;599468;793962;16;2;0;1;0;0;2;15/12/04 1:31;570;NULL;15/12/03 17:39;15/12/03 16:01;WRONG BILLING / DOUBLE BILLING;5,21E+12;;***;I was struggling since the beginning of November to sort out the mess of my account with Telkom. When the bill for November arrived I noticed that the amount of R609,48 was wrong. Eventually they admitted that it should be R136,48. On 26 November 2015 I received a call from a Temba in their accounts department claiming that the debit was returned to my bank and I need to authorise a debit order for the R136.64 for 30 November which I did. On the 27th I checked with my bank, spoke again to Telkom and was asked to forward a copy of the bank statement, which I did. Up to now they did not acknowledge receipt of my email. After receiving the December statement, that shows a credit of R663,14 I was told that this money will be retained to cover my December bill but I do not have a December bill due to a credit balance. I was told that they could open a case with their billing department but a refund will take up to 7 days. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;926156;748132;25;2;0;1;0;0;2;15/12/04 16:03;570;NULL;15/06/09 8:27;15/12/04 6:33;Sky net shows not interest what so ever ;***;Vusi biyela;***;I phoned sky net on the 8 June 2015 with WILL BILL NO *** requesting when my certificate will be delivered the guy I spoke to said it will be delivered the same day. on the 09 June 2015 I phoned John again who then told me that my parcel was delivered to me on the 09 June 2015 I told him I never received any parcel. I then phoned Unisa requesting a reprint and explained that sky net never delivered my parcel the lady I spoke to asked me to get an affidavit stating that my parcel was never delivered which I did and I was told that it would take three weeks. <br> Week four I phoned the same lady at Unisa and I was told that the parcel was delivered at my address and a reprint was not possible.I then phoned the manager at sky net and he promised me that he'll get back to me which he never I had to constantly phone him, there after he referred my matter to his branch manager at sky net Vusi who was not very helpful because I had to phone and sent him emails daily to remind him.He then came back to me and told me that the driver delivered my parcel at the wrong address ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;932285;704391;9;5;0;1;0;0;5;15/12/21 16:43;570;NULL;15/12/21 9:05;15/12/21 7:13;Happy with the service;8,41E+12;Motheba;***;happy with his service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;494152;704391;9;2;0;1;0;0;2;15/12/22 16:46;570;NULL;15/12/21 9:04;15/12/21 7:16;Very difficult to cancel policy with Mi-Way;***5;;***;I have been trying to cancel my policy with Miway since October, they keep deducting from my Bank Account. Beginning of December I was promised that the policy has been cancelled by today money has been deducted in advance for January. When I called in I have been told that only call from me is June and Dec 1. That is a lie. I have been put on hold for long. Please refund me my money ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;643658;359;20;2;0;1;0;0;2;16/01/04 18:38;570;NULL;15/12/30 17:55;16/01/01 9:08;Horrible food and even worst sevice!;8,71E+12;;***;We went to KFC seapoint yesterday, expecting friendly staff and great food. What a disappointment! There was only one lady helping the public and she couldn't care less about being friendly. Eventually when me and my 3 friends were helped, we had to wait almost 30min for our food. When we got our food, all of us had to go back since they did not understand the full order, even though they understood it when we had to pay. Once we received our whole order, the chicken was disgusting, barely crumbed. As a huge fan of KFC, this was extremely disappointing!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936849;357;16;2;0;1;0;0;2;16/01/07 21:09;570;NULL;16/01/06 10:27;16/01/06 11:39;Complaint ;8,11E+12;Tshepiso ;***;September I was due for upgrade I went to vodashop at randfontein village square and upgraded to Samsung galaxy S<br> 5 I got the phone in October month. At the end of October my bill statement I see I'm paying for bis I called customer service they told me that it's the consultant fault who assisted me who didn't cancel the bis I should go back to the branch, went back to tshepiso and she told me I didn't tell her I got bis my question is I don't work at Vodacom how am I suppose to know that because I'm not working there sadly I paid for 3months bis and they told me they can't assist me the refund only way is to pay it and on their side they can only deactivate it. I'm so upset with Vodacom ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;871784;793962;16;2;0;1;0;0;2;16/01/15 20:13;570;NULL;16/01/15 12:30;16/01/15 10:43;BAD!!!! no CALL back ;9,11E+12;Anton;***;Okay so telkom and there useless service, I had a Log cabinet in my parents yard! where my line was working fine! so i moved out of the log house into the main house which is 15m up in the yard so I asked telkom to move it! first they never pitched up for weeks every week i receive dates when they will move it and they never pitched up!!!!!! so one day some guy pitched up and did the work, you will never believe what he did!!! he cut the line off pulled it out of the old house and joined it from there with INSULATION TAPE, , , ,TAPE!!!!! and puled it into the new house! now my line disconnects several times a day and my 4MBps line is only syncing on 2.5 mbps!!!! hoe embarrassing!! i call everyday the past 3 weeks for some HELP!!! but nobody comes nobody calls!!! no service at all!!! I swear to GOD i will put on new complain on this site every 5 days!!!!! i will go to the newspaper i will do all i will do all i can in my power to make telkom name so bad!!! and make your life HARD until my **** works and i get some money back!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;74095;26;9;2;0;1;0;0;2;16/01/26 16:15;570;NULL;16/01/22 8:29;16/01/22 6:45;Still waiting for my policy to updated;8,41E+12;Tumo Jonathan;***;After all the things we have been through with you this month and now this. Its been two weeks since I have requested my business policy to be updated and not only are incorrectly captured, I have to beg your people to come back to me. How long is this going to take? Why am I begging Outsurance to properly cover my business? Do you not want my business? We have requested a sales person be sent out to us because Tumo keeps getting the info wrong. If someone is not in contact with me today, I will cancel this policy for sure as you are putting me and my business at risk with your bad service. I am not available between 11 and 1:30 today. But please, lets get this sorted out.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;943853;23;1;2;0;1;0;0;2;16/01/26 15:23;570;NULL;16/01/06 10:34;16/01/26 5:53;******ion via Cheque Account ;8,71E+12;;***;I opened a cheque account with standard bank end of October, only a month with the account i found services and innovation lacking and reverted to FNB. On the 28th December 2015 as i found the account useless i decided to close it,, this was done at a Bloemfontein branch of which the lady that assisted me asked that i pay the arrears and and confirmed my account had been closed to which she also gave me change and cut up my card and a note was made on the process stating and confirming from standard bank that the account had been closed. On the 6th January i needed a statement for the month i had banked with Standard Bank, only to find that the account was still active with arrears of over R300, i told the consultant i cannot account for these monies as it was confirmed that i didn't owe standard bank anything as the balance owed i paid upon closing the account. This is poor training on account of Standard bank as in PTA a consultant advised that the account should have only been closed after the 29th, Standard bank and its *********** staff, ive since waited for a reply on an incident i reported on the 6th,ONE OF THE REASONS I LEFT THE ****A SHOP BANK,service request no:***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;943943;893260;16;2;0;0;0;0;2;16/01/26 17:29;570;NULL;16/01/26 9:51;16/01/26 7:59;SIM disconnected, airtime lost yet still debited;7,00E+12;;***;I gave MTN 1 month's notice of my intention to terminate.<br> On the 15th of January my SIM was credited with the airtime due to me on the 16th my SIM was disconnected as per the agreement but all my airtime and data is gone.<br> I was still debited on teh 25th even though the SIM is no longer provisioned and i have lost the airtime and data. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;945021;39;36;5;0;1;0;0;5;16/01/28 17:35;570;NULL;16/01/22 9:52;16/01/28 8:05; excellent service;;Rosemary de Sousa;***;In all my dealings with Elliots Mobility, I can only compliment them for every aspect of their service, from the consultants, to the removal men, to the warehouse staff to their branch manager. Complete and utter delight to deal with. Helpful, efficient and most of all polite and very pleasant. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;215953;697;40;2;0;1;0;0;2;15/02/16 7:37;569;NULL;15/02/16 0:04;15/02/15 22:08;Roadside Assist Not helpful;8,61E+12;Assist;***;Hi <br> I had a flat tyre on sunday morning. Call roadside assist for help, was told due to it being a tyre change they would not send anyone out, if they did it would cost me R400.<br> <br> Some roadside assist that is, I guess they dont really go the extra mile to help a customer.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;851510;800709;18;2;0;1;0;0;2;15/05/25 9:36;569;NULL;15/05/18 1:55;15/05/18 0:07;wrong amounts being debited;8,51E+12;;***;I'd like to cancel my account with milc because you debit amounts that we had not agreed on. I'm getting 50 rands airtime and 25 sms instead of me paying just the 59 rands I had agreed on. My account gets debited for over 200 rands. This is ridiculous and very annoying.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;483023;724;14;2;0;1;0;0;2;15/06/02 8:08;569;NULL;15/06/02 0:34;15/06/01 22:39;Poor, Pathetic and Disgusting service;;annalien van schalkwyk;***;There was bedding that I needed assistance with in sourcing different sizes.After four days I was told that they was able to source the stock but told that I have to go to the stores (sammy marks and gezina) and collect it myself.Maybe you should ask annelien van schalwyk as I have responded to her email over a week ago and still no response from her, ask her to forward you all our correspondence.Why would I complain about a resolved issue and all this time waisted on incorrect info will probably result in some of the items that was in stock at the time of my request and complaint not being in stock.So could you PLEASE just check your facts and assist your customer please.Can't you just provide customer service to a customer.Even the store manager at the Atterbury store is aware of the bedding I requested and now I am told it can't be send to Atterbury in order for me to collect it.Please read my complaint properly! And send me the stock I requested!This service is just going from bad to worse really. Maybe you are to eager to close the complaint and move on.And after all this it will result in y;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876974;702926;18;2;0;1;0;0;2;15/07/27 8:39;569;NULL;15/07/25 1:05;15/07/24 23:10;False Advert;;SMD;***;I bought a car on timed Auction in Bloemfontein while i stay in Pretoria, The picture on the website did not show windscreen was broken and a dent on the roof, but when my towing company brought the car, i can see the windscreen was broken and a dent on the Roof. I still have the link of the car as of when i bid for it online.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887315;353;5;2;0;1;0;0;2;15/09/02 10:43;569;NULL;15/08/23 2:45;15/08/23 1:14;E16-4 twice a week;***7;;***;My account gets suspended twice a week, and every time I phone in it takes 20min to fix (imagine how much I spend on airtime just on dstv calls). On [URL Removed] all my details show correct, except for two suspicious account numbers and amount of R1,250 that's due 1 January 2001, I only got dstv in 2011 and I was 13y old in 200. At 01h30am my account gets suspended again... I can't call, I can't clear errors? In the morning I have to call again to get this sorted. And in a few days I have to repeat it. What concerns me even more is this ever growing amount that I apparently owe them, which is cleared whenever I call. Obviously by now dstv should have investigated this situation, but my research background tells me this is something to do with the fact that I prefer to pay in cash instead of debit order, because it's only after I turned that option down a few times, that my problems started. And I bet if I go fishing some more, I might just prove my theory. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;281501;33;1;2;0;1;0;0;2;15/08/25 8:58;569;NULL;15/08/25 1:17;15/08/24 23:29;After Complaint Still no Help;8,01E+12;Online Business banking;***;So after posting my complaint on 11 August 2015 i still do not have a working business account as promised by the consultant (Ismail Essopjee) who called me to let me know that they have lost my documents and have to send it again, i sent it to him on 12 August 2015 and that was the last i heard of FNB. Needless to say When i asked Ismail for a contact number he could only give me the customer care line number. I can seriously not believe that this is the service from such a big company like FNB....Another thing, i`m still waiting for the mail from hellopeter after 54 hours after my post to give feedback or have you forgotten about that?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;855252;893260;16;2;0;0;0;0;2;15/11/02 6:44;569;NULL;15/09/29 0:00;15/10/29 21:15;complaint;6,11E+12;mtn;***;A simple requesr i wanted to purchase a dual sim card to use in my tab and laptop. I had an mtn existing contract for 6 years but was using it with the modem I went to MTN approx a month ago and was charged for a new sim card which never worked I called the 808 call centre 5 times they were useless spoke to 5 people and they asked me to go back to the store as they advised the sim was issued incorrecly or faulty. I visited the store every Sat since was issued a new sim it still doesnt work I am so fed up as I cannot use my lsptop The staff are *********** and dont have product knowledge. Im a loyal Mtn client for almost 15 yearst and getting pathetic service snd have to compromise my time and rushing after work.from Sandton. Can someone assist im frustrated and helpless or shoul I just use vodacom. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;928021;807;14;2;0;0;0;0;2;15/12/09 7:57;569;NULL;15/12/09 0:19;15/12/08 22:28;4weeks of waiting on my celphone claim;8,40E+12;finrite;***;Hi i made a claim of my cellphone 4weeks ago and paid all the acces and made fax of all necesary documents up untill now dont have the phone with me all your call centre do is to drop my calls nad make me wait 1hour ising my airtime ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;603250;688372;16;2;0;1;0;0;2;15/02/12 16:03;569;5;15/02/11 8:30;15/02/11 6:34;So many complaints about Z3 - where is the action?;7,80E+12;;***;Two months ago I bought the Sony Z3, along with a new contract, from vodacom blue route. I spent just short of R4000 for the phone and was back less than 2 months later as phone is broken! After 4 weeks of repairs I receive a text to say my phone is ready for collection. When I arrive at blue route they say \well actually it can't be fixed due to water damage\"". Interesting considering this is supposed to be dust and water resistant and only received a few splashes on the screen. Proved by the photos I took as none are underwater. Vodacom now prepared to do ABSOLUTELY NOTHING and take no responsibility although they were the ones who made the profit!!! Sony is a bunch of ***** as their ad for this phone clearly shows the user submerging the phone under water to take a photo of a fish!!!! Someone needs to be held responsible for this faulty product and beyond shocking service! """