VERY BAD SERVICE

I called your Call Centre yesterday and spoke to a consultant named Xoliswa whom gave me very bad service, I called to enquire as to why am I not able to use the free WhatsApp which is given to me when I've purchased FreeMe Boost bundles. The consultant advised I had used up the 500MB provided to me, however what I fail to understand is where did the consultant get the "500MB" she advised of because when you purchase the bundles it reads " FreeMe Boost bundles lasts 31 days with free SMS,Telkom Voice, WhatsApp, Viber and BBM" nowhere does it stipulate an amount of 500MB. I have been using this service for years and it always gives me excess to it for 31 days. I made the purchase on the 19th of December.

When I asked the consultant for her senior she made me hold for 37 minutes until I dropped the line , prior to this I bought airtime over the counter which I was not able to load due to a technical error no apologies where made nothing, I had to call your lines over and over and make noise but no response was ever made, I just had to keep trying the voucher.

I am SUPER DISAPPOINTED!!!