Very bad Service

Item: Telkom
Rating: 1

I reported a DSL fault on 13 October to Telkom on my business line. To date I just get told a technician has not been appointed. So I have been without internet for about a week now and cannot run my business. Telkom gives pathetic service.

I just called a call centre and the person there just tells me that they are unable to escalate my query no. 836CRK111017.

How LONG must I wait for this to be resolved?

Helpful (0)

Replies (4)

's updateReviewer Update

19 Oct 2017, 14:27

Now these people have closed my fault case without resolving. How *********** is that? Still not fixed and I'm very annoyed.

's update19 Oct 2017, 14:27

Reviewer Update

Now these people have closed my fault case without resolving. How *********** is that? Still not fixed and I'm very annoyed.

's updateReviewer Update

01 Nov 2017, 13:28

Yazied I'm still waiting for that first available technician... My problem is STILL not resolved.

's update01 Nov 2017, 13:28

Reviewer Update

Yazied I'm still waiting for that first available technician... My problem is STILL not resolved.

's updateReviewer Update

02 Nov 2017, 11:52

The fault is STILL not resolved. I'm STILL waiting..,

's update02 Nov 2017, 11:52

Reviewer Update

The fault is STILL not resolved. I'm STILL waiting..,

's updateReviewer Update

19 Mar 2018, 18:32

Igsaan, if you look at your records, it's too late for your reply. I have already cancelled the service about over 2 weeks ago. While we are still on the topic, please can you ensure that all services are cancelled as per my form that I submitted. I'm still getting annoying messages that my lines have been suspended and amounts are outstanding.. All the numbers that I have already cancelled are ********** 520, ********** 101 and ********** 158. I'm NO longer interested in telkom.

's update19 Mar 2018, 18:32

Reviewer Update