Very bad service

We app**** for an upgrade via mweb on the 24th of July 2015. The upgrade was processed with no hassles whatsver. Then we had to get Telkom on the line so they could upgrade our line speed. We have been on the phone since the 24th july. We keep going back and forth with different consultants and getting different responses, first the line was upgraded then there was a fault and then they say all is fine and theres a fault again. My colleague spoke to a lady by the name of Jasmine and she promised us she will have it sorted out. My colleague has been on the phone everyday for nearly 5 hours, holding then speaking to a consultant then holding again. She has spoken to more than 10 different consultantsWe called mweb because Telkom said they need to change a configuration password, called and then the guy at mweb said he can see a fault in the line and i must get telkom back on the line. Then they said they will get a technician to us asap. Nobody pitched.We are a company and we are losing business. Its nearly 2 weeks now that we are without an internet connection. I am utterly disgusted with their service!!! Contact details are Marion -***