Very bad servers from Telkom

on the 5th of every mouth money goes to Telkom for my cell phone when it came to the 6th i notice the money was still in my account i call them and asked why the money was still reflecting they said it was paid i made a EFT just to be sure it was paid as i only found out from my bank a week later that the money failed likely i did the EFT but i had to phone them to confirm if they money was taken form my account they told me they had system problems on the 5th and only tried to take they money on the 8th but the hole time my EFT i made should them i paid my bank charged me failed chargers because they never let me know they had system errors and will be taking the money late if i know that i would of left the money in the account tell it got taken off but the face remains i must pay there charges and my bank charges just because they never let me know there system had a ERROR! I will never ever use there services after my contact is done i am cancelling it i always pay on time and if they cant pull there act together they will lose more clients like me i did away with there ADSL witch was worse and went to MWEB and i have never been more happy then i am with them..but i will never in my like ever use telkom again