very bad serivce

<p>I have had a fixed ADSL contract for 2 years with telkom and requested for it to be cancelled on January 2016 i had completed forms and Telkom had ackowledged receipt , 2 months later i was informed by telkom that my account is in arrears and i surprised to find out they did not process my cancellation request , i then vsited the telkom cresta branch and escalated by request on the 11/03/2016 *** since then i have been getting sms's stating my account is in arrears , i called telkom on the 03/06/2016 and they advised that the cancelation department is still busy with by request , Does it take 6 months to cancel a line . Due to some person that has decided not to do his job my credit record has been affected</p> <p>I will not recommend this type of proof service provider </p>