Very bad Repair/Services!

Ive been a good customer of Telkom for about 5 years now, but over the past 3 months I haven't had any good service from them. <br> <br> I have an ADSL line at home with MWEB as my service provider, and started having disconnection issues since the 16th of June 2015. I have logged numerous complaints, and have been phoning Telkom almost on a weekly basis since June and it seems that they just dont do anything about it. Every time I phone they just say that they are escalating the repeat fault and it will be sorted out as soon as possible. And then each time a week later I get an sms to rate their service after my fault has been fixed. (When in Reality nothing has been done about the fault and it is still the same, I haven't even had a technician at my home) It is just ridiculous to have receive this type of service after being a client after such a long time.<br> <br> It has been 3 months now, my Internet is worse than ever. Bad line speed, disconnection issues, unstable lines and poor service delivery. How can they expect me to pay for 3 months with such bad service???