Very bad Internet service .

Good evening I woul like to report on my fiber internet experience. I started to complain about no internet on teusday 18 /1/22 as I had no internet. I spent about an hour on my cell phone waiting for a reply from the call centre with no joy. Again I then tried on the 25 and after a long time I managed to get a reference number (ff#*** ) and was told that FROG FOOT the fibre supplier will attend to the problem as soon as possible. It is now the 26/1/22 and still no joy not a sms or email or phone call. The biggest problem is I use the internet for my business and every day I loose money which i will not be compensated for. At the moment I feel highly disgusted and angry.