Very bad first time Telkom account application

I app**** for a new Telkom mobile account 27/03/15 for an iPhone 5c 32GB pink, with Lethu who said they had stock. He then said to me the first debit order for R299 will go through for bank account verification and so it went off a few days after the application on 01/04/15 from my bank account. I had no feedback since my application regarding the status of my order or when to expect the phone and had to phone today 07/04. I spoke to consultant Ayanda to find out that the item is out of stock and discontinued. I was told that I would need to take a different phone, but I don't want a different phone. I phoned a nearby branch to enquire if they have any stock and they do have 2 of these phones in stock at the Jeffreys Bay branch. I asked Ayanda if they can transfer the application, but she said they cannot. So I asked her to cancel it, but now I have to wait 14 working days for my money to be refunded. I was trying to get away from bad service from a previous service provider I used for many years, but now this is the first impression I get from Telkom and to even try speak to anybody who can answer my questions, is like looking for a needle in a hay stack! I want my refund today!!!