VERY BAD CUSTOMERS CREVICES

I am so disgusted by the service I have received from Telkom Seapoint! I took out a new contract in December and took out insurance on my phone incase of any theft or damage, Months later my phone was ****** and I reported that in store and I paid my insurance every month not skipping any installments, I was told I should send my documents to Fin Right who is the insurance company, after i spoken to the finrite team Mrs Diana Kruger ,Natasha Carr and Zitha Zanele they told me i dont have any insurance with them & they are still waiting for telkom to load me on their system. i emailed the Branch Manger Maaliek Baradien he told me that he will email Tsepiso Molefe who is the Senior Specialist Insurance .i waited 3 months no one has come back to me when i went to the store to go and check what is going on the Branch Manger of Telkom Seapoint told me he is still waiting for a feedback from Tsepiso Molefe and if I want to cancel my insurance which I find it so unprofessional when i ask him will it take another 3months for Mr Tsepiso Molefe to contact me or sort out my problem . This type of service is totally unacceptable. I don't know what to do anymore. I want this matter resolved as a matter of urgency and I want my phone as I use it for business.

Regards zuwakhe