Very Bad Customer Service, they do not even respond

I have received a call informing me that my fibre line is in arrears, which i do not understand because according to my knowledge my fibre uncapped line was R449 when i took it.

I have been informed that there was a price increase around 10 months ago, which i do not understand because according to my understanding you do not increase anyprice without the consent of the customer.

I cannot accept this price adjustment as i did not receive a call from you informing me about the price change or give me a chance to look at other packages or advise if i should re-adjust our telkom fibre price as we capped the price at R450 because we knew that our account is R449, and now it has went up to R498.99

I also discovered on my other April Invoice that my 40GB Smart broadband wireless has also been moved from R199 to R209, which i don't not understand because i never received any call for price changes.

Your urgent assistance with this matter will be much appreciated because this will lead to my account being suspended or my credit record being tarnished.