VERY BAD CUSTOMER SERVICE. NEVER JOIN THIS NETWORK THEY ARE ******!!

I strongly advise against using this unreliable network. I paid R705 via the Telkom app on August 3, 2025, with a posting date of August 5, 2025. However, on August 25, 2025, a debit order of R1,206.41 was taken from my account. Before making the payment of R705, I spoke to a Telkom customer care representative who confirmed that this was the only amount I owed, which is why I paid it through the app.

On August 25, they were supposed to debit only R270 instead of R1,206.41, as I had already settled my debt. Now, when I requested a refund, they have been giving me the runaround. Additionally, they debited R326.03 on October 24, 2025, despite still owing me money.

Whenever I contact customer service, they act as though they are trying to help, but they constantly ask for proof. I have provided all the necessary documentation, yet they continue to ignore me. The customer service, particularly from the finance team, is extremely poor.

If you want peace of mind, DO NOT consider joining this network. They are dishonest, and I demand a refund for the amounts debited, including the one taken on Friday, September 24, 2025.