very bad customer service at telkom direct store

i stood in one queue for 10 min to be told must stand in other queue IN the other queue only one person helping while standing in queue two persons asked how they can help just to tell me yes right queue that assistant will help eventually when i get to Taariq on his name tag make a call not acknowledging me but carry on talking to someone on phone about ice bags ( do telkom sell ICE ? ) for 20min then he ask what he can do for me JUST to tell me he can do nothing giving me a piece of paper i must sms the no on paper ! WHY COULDN'T THE ASSISTANT TELL ME THAT the FIRST TIME instead of LETTING ME STRESS WITH TAARIQ WITH NO CUSTOMER SERVICE manners