Very bad customer service after logging a fault

My internet(fibre) has been down for more than a week. I logged a fault after which I received a message from openserve that a technician has been assigned and will contact me in 48 hours. Little more than an hour passes and a technician phones. I asked if the problem could be at the exchange and he said he will go check quick and call me back. Next thing that happens is I receive a message saying that the technician is finished. I still don't have internet, the technician didn't call back in fact he was never even at my house. I log another fault, got the same message saying a technician will contact me. I check the app and see that an appointment has been made for the following day. Next morning around 11 I receive another message stating that the technician is done. Check the app, all faults logged show as solved. No call from the technician, not a message or anything to let me know what's going on. Now I must just sit here and pay for internet that I do not have. If you call the telkom call centre they cant help either, apparently all they can do is send an internal email which they cant cc me in. The call centre also can't communicate with the exchange.