Very bad customer service

This is going to be a long review. FIRST: My premium was always from starting off at Telkom, debited from my bank account on the 28th of each month, suddenly it started being debited on the 17th of each month and then just after that they try a debit again on the 20th and again and again. They don't care because it's not their credit rating and bank charges being affected. After several times phoning the call center and ONLY ONE month after that being debited correctly again, the same story started at the 17th. SECONDLY: My sons subscribed to something unknowingly and a huge account was sent my way. I called in the first time and the call center agent said I must stop subscriptions on the app, which I tried to do but could not. Then some time went by and I called again after a huge bill and the agent only (again) said they can't help I must do it on the app or go into a Telkom shop. I live in a small town and the closest Telkom shop is 60km from where I live. I have work and do not have time every day to call and struggle with this type of thing and would expect more assistance or other quicker, easier ways to cancel. After getting yet another huge bill and phoning very upset again a agent at long last assisted me (then she could suddenly do it from her side) and I told her to please not tell me to do it on the app or in shop because I can't get it done and she must PLEASE help me. Then she assisted from her side and gave me a number to send a Stop All message to. I did that and hopefully it is done now. But I still have a huge account outstanding. They never even once tried to contact me and ask if I am aware of the subscriptions or if they can assist in cancelling it. THIRD: When I go to the closest city (60km away from where I live) then I have to get all my business done. Every time I go into the Telkom shop in Waterfall Mall, they are unhelpful, unfriendly and not trying to assist. It feels as if you are to much time and effort.

So according to me Telkom has very bad service and customer service.