Very bad customer service

So tonight at about 6 o'clock my wife's receives a sms to say that the her service has been interrupted .I called the customer care 180, after 5min of holding a lady that is sleeping picks up the phone A month ago I renewed my contract and a week later I took a new contract out for my wife on my name also changed my bank account and went to a Telkom branch to update my details. The lady informed me that I will have to make a cash deposit or a transfer as they will not be able to debit my account as it's too late now. So I immediately do a EFT for the full amount that she informed me that I need to pay, Now the lady at the customer care informs me that my wife's account is in arrears. I wanted to get more info as I was under the impression that my accounts are linked and that I will get one statement. I asked the lady to please explain to me as I now need to understand what must I do as it now looks like I'm a bad payer.The lady was not helpful at all, I asked to please speak to a supervisor. I have been holding for 40min now (I know that she is now hoping that I put down the phone) 51min and 28on a call