Very Bad Customer Service

<p>On 11 April 2017, Telkom sale representative &nbsp;name Mirand Khumalo Called me regarding &nbsp;a wonderful deal for Huawei &nbsp;cell phone, at first I &nbsp;was not &nbsp;sure &nbsp;to take deal over the phone &nbsp;, so I told her to Call on 12 April 2017 . That when my &nbsp; emotional stress &nbsp; begin with Telkom , &nbsp; &nbsp;Miranda , told me I would need to pay a &nbsp;certain fee to confirm the &nbsp;my banking details for future debit order ,the contract is for 24 months &nbsp;,I was total ok with that , &nbsp;The problem started &nbsp;with( Telkom) failing to debit my account with the agreed fee &nbsp;although my account had &nbsp;enough funds &nbsp;, I was called numerous time &nbsp;by various telkom representative &nbsp;to confirm my account details, &nbsp;it made me feel uneasy but gave them chance. on 2nd of May 2017 , I got a notification that the package was successful and will be delivered in 7-14 woring days. Around &nbsp;the 8 May 2017 Huawei Y3ii &nbsp;was delivered at work . On &nbsp;20 &nbsp;May I decided to used my new phone , but too my suprise the was something wrong with &nbsp;one of the sim tool kit , the cell &nbsp;is a dual sim , &nbsp; &nbsp;it was &nbsp;failing to &nbsp;read the inserted &nbsp;sim , so I called Omondo &nbsp;on Monday 22, regarding the matter, I was told to go nearest Telkom store &nbsp;for assistance , which I did &nbsp;( Telkom Cresta) , &nbsp; The Technician &nbsp;confirmed that the Cell was Faulty , but &nbsp;I need to call Omondo , to come and fetch the phone &nbsp;, they will not &nbsp;take &nbsp;the &nbsp;cell &nbsp; because it was not bought in the store .so I went home &nbsp;dissapointed and &nbsp;just confused . &nbsp;on 23 I spoke to &nbsp;Customer service Representative Lindiwe &nbsp;Jele, who forwarded an email to Omondo and Cc me, regarding a faulty device , I &nbsp;did a follow up email &nbsp;in the morning of the 24 &nbsp;, but still no response , in the afternoon I &nbsp;decided to call and &nbsp;I spoke to Nivashan Maduray, He was &nbsp; the best in providing &nbsp;correct information and his services were great , anyway he told me go back to Cresta Telkom again. &nbsp; My device was&nbsp;accepted &nbsp;that day and , I was given 3 weeks for repairs .On 6 june &nbsp;I recieve a notification &nbsp; the phone has been dispatch back to Telkom &nbsp;Direct Store &nbsp;Cresta , &nbsp;on 15 Thurs, &nbsp;When I got there &nbsp;to fetch &nbsp;the phone , I was told &nbsp;the phone was &nbsp;delivered without a battery and I have to wait again &nbsp;for about a week .</p> <p>Regards</p> <p>&nbsp;</p>