KD
Karthikeyan D

1 reviews | Active since Aug 2016

05 Apr 2017, 22:04

very bad customer experience

<p>I using Telkom ladline and ADSL for few years.I had frequent issues with the line.Facing dead slow in terms of ADSL speed.gave multiple complaints in the last 6months but no use.Later the line is not workinhg for 3weeks.Complaint logged on 24th Mar but resolution.Call centre is unable to give any target date of closure.This issue is not only for me.Almost all the users are complaining the same.I am in Weltevreden park.</p> <p> </p>

0
Replies (3)
Telkom
Telkom's reply06 Apr 2017, 13:31
Official

Hi aneekart,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply09 Apr 2017, 10:18
Official

Hi

Your reference number is linked to a bulk fault in your area, technicians are busy working on it.

We so sorry for the delay.

Regards

Tumelo

Best regards,

Telkom
Telkom's reply12 Apr 2017, 09:48
Official

Hi aneekart

Just an update, technicians are still busy on site

Regards

Tumelo

Best regards,