Very bad custner serivce and unprofessinal staff

Telkom mobile is pathetic and does not value their clients. I have been a client of theirs for 6years ongoing and have never defaulted on payments etc.

I have turned down may other service providers due to me thinking Telkom is the best around.

To my surprise , I was mistaken and would not recommend any1 to become a client of Telkom.

They make empty promises about managers calling you back, They double debt your account, they take 2 months to allocate payments (which has still not been allocated)

They suspend my lines for days on end ,due to their unreliable staff and systems. The network is horrible and never have any network coverage .

I pay a ridiculous amount of money on my cell phone each month yet I get treated as if I am nothing to them.

The call center staff are rude and unprofessional.

I am absolutely disgusted in Telkom and can not wait to end this misery/contract. My lines are currently suspended due to an amount I paid manually into their bank account 2months ago.

I have missed important emails and messages due to their incompetency . These are monies I rely on to get through the month . They are not bothered .

Their call entre agents have confirmed numerous times that the money paid is there but can not allocate it to my account because I use my I.D no as a ref and not my Telkom mobile account number . That is the most ridiculous thing I have ever heard . They send me back and forth wanting this document and that document. which i have sent through each and every time its requested. I've called many times to get this issue resolved yet nothing gets done. each time I call I hear a different story, which basically tells me their staff do not know what they are doing .

I will not recommend any more people to use Telkom mobile and will have the reminder of my family members who are with Telkom mobile to find another service provider.