Very Bad attitude and service

On Mar 15 we reported a fault on our line . The technician (Riaan) on visit us on 1st of April .<br> When he arrived we told him that we that our line goes on and of and we have very low line speed .<br> Our problem comes in at he didnt:<br> 1. test the line speed to make sure that there is a problem on the line.<br> 2. go to check our physical lines on the telephone poles and box .<br> 4 .Later the day i had to call him and find out what exactly is going on .He then could not tell me anything on progress , problem , a plan to go forward .<br> 5 . i had to tell him what to do and check the line speed as he did on even take the time do it .<br> 6. He the promised me to come out to my office the next day.<br> 7 .The following day he gain failed to test my line or get to up to the telephone pole .<br> *he's reason was that he could not access the pole .<br> * I explained that he can go to neighbours as that was the way it was previously done .<br> *He did not even bother to go next door and find if he could get access to pole<br> *he again didn't go the box in the street or put any effort to do his job properly.<br> 8. When i called him on the progress of the above he was very rude and said he will help on his time and i can wait .