Very bad After sales sevices & account solving

Hello Peter, This case are running already from 31/01/2018. PLEASE HELLO PETER HELP ME!!!!!!!!!!!!

Until today is my phone off and I am not paying my monthly subscription, cause even if I pay it Telkom mobile had still not put my line back on and the subscription is for phone calls, data and Wi-Fi. I did send everything to you on the 28/01/2019 and still I had no feed back from Them or you of this case. It seems that Telkom just do not care for the after services to their customers. They also want me to pay a connection fee and fines for their mistakes. I am not liable for those costs, cause the main problem started by them promise to refund than they bill you double after they had refund you in the same month.