VERY BAD AFTER SALES SERVICE FROM TELKOM

Good day,

I thought i would write on this platform since i have been trying to speak to someone for more than a week now.

Holding time is 20minutes plus, which is ridiculous.

I eventually spoke to someone and requested proof of purchase for a phone i bought online, i was told i would receive it within 48 hours, to date no POP received.

So the reason i requested the POP is because the phone i bought iin November just died and didnt switch on, completely dead.

Since i was not able to retrieve proof of purchase, i was now quoted R5790.19 including VAT, i wasnt even told whas wrong with the phone.

I would like to point of that this phone is less than 4months old for it have switch off like this.

Refer to repair: TRJ078468

I will log a ticket with Hauwei as well to advise them that this the Aftersales Service offered by Telkom whom stocks their brand, as a result i would not reccommend this brand to friends and family neither would i Telkom.

Telkom is asking for payments, but i dont even know what they fixing.

Regards, Ilhaam