Very bad accounts authorised debit orders after canceling a contract

Telkom Account Department bad service and *********** to allocate debit order payment 1. Your unable to assist your clients 2. It's a nightmare to get a contract canceled 3. You still have the mandate to deduct from people accounts without any authority 4. Unprofessional staff 5. Running to lawyer while you deducted money from people accounts

In my experience the network Telkom is providing is very bad received 3 different monthly invoices January 2026 with a balance of R1200 February 2026 with a balance of R0.00 and them March 2026 suddenly R1400.00 with the claim my debit order was not receive even when calling the requested my bank statements apparently the debit order was not receive but I still had to provide my personal statements to them highlighting that the money was deducted and funds was available and my balance showd a positive amount

Then on 20th March 2026 they still took the funds then receive the following sms Dear Telkom Customer kindly note that payment for your mobile service account is overdue. Please make urgent payment to avoid adverse effects on your credit record & suspension of your service. Ignore SMS if paid. Call Bham & Dahya Attorneys on EMAIL: *** or *** ( Whatsapp ***). Ref: TELAH/64185

Who is not doing their job in telkom Who is the responsible person in this industry

It's easy to just hand over with them to lawyer that is unknown and Who also have no clue what they are doing

Hope this message will reach them