VERY BAD!!!!!

<p>I have a huge problem with the service I receive from telkom.</p> <p> I started of with a pay as you go product –SoftCap (20GB) TIN ********** </p> <p>I then switched over to a contract - Home uncapped 2mbps TIN ********** </p> <p> </p> <p>In the beginning of November 2016 I started to have problems with my ISP, I could not upload or download and it was getting stuck the whole time.</p> <p>I lodged a complaint and I was told it was my router. I collected a new router from my nearest branch but still the problem persisted.</p> <p>I lodged yet another complain on the 17th of November 2016 – ref no. 917CRK171116. Then my nightmare started. I started following up on the complaint nearly every day and everytime I phoned there was another excuse… ie. The technician is working on it… there was another technician assigned to it as it wasn’t the previous technicians field… there is a fault with your F-line… etc etc etc. And when asked what now about the account I was told on numerous occasions that as soon as my contract expires or the fault gets resolved I must just give billing dept. the reference number and a credit will be passed.</p> <p>I even spoke to supervisors and still nothing was done to resolve the issue. I phoned billing dept and the phone was put down in my ear on numerous occasions… as if it was just to much trouble for them to try and assist me.</p> <p>In the meantime I was loosing money as I am running a business from home and as an estate agent I could not even load new listings or upload photos. Result is that it had a very negative impact on my business and financial state.</p> <p> </p> <p>My contract expired on the 31st of December 2016. I decided for obvious reasons not to continue with the services.</p> <p>A consultant contacted me in the beginning of January 2017. After explaining my predicament to him he assured me my contract will be terminated with immediate effect on the 4th of January 2017 as I have been experiencing so many problems. He also lodged a complaint with his supervisor and with the billing dept.</p> <p>He also told me that I was being charged for 2 services… the softcap which was only pay as you go and should have been cancelled when I took out the contract 2 years ago, and the uncapped services.</p> <p>On the 18th of January 2017 another consultant contacted me and asked if my issue has been resolved and I told her not yet.</p> <p>I phoned billing dept. again today. According to them there was no credit passed and my contract was only terminated on the 18th of January 2017 and not on the 4th of January.</p> <p>They also said that they don’t see any dispute from the 17th of November 2016 And it will not help if I give them the ref no. as they won’t be able to see it. Unlike what I was been told throughout my whole nightmare ordeal.</p> <p>I have joined another ISP in the meantime but kept my landline and ADSL line… ADSL line is still not working properly and I am still struggling.</p> <p> </p> <p>I have lodged yet ANOTHER complain today ref no. ********** 8</p> <p>This is for the credit that needs to be passed from the 17th of November 2016 up till when the contract was terminated and the other one for the Soft Cap that I was being charged for 2 years that was suppose to be cancelled when I took out my contract.</p> <p> </p> <p>I REALLY DO HOPE THAT SOMEBODY THAT IS WILLING TO ASSIST ME WITH THIS WILL READ THIS LETTER AS I REALLY…. REALLY… AM TIRED OF COMPLAINING…. BEGGING AND PLEADING!!! AND DON’T SEE WHY I SHOULD PAY FOR SERVICES THAT I DID NOT EVEN</p>