1 reviews | Active since Apr 2024
Very Bab/poor service from Telkom
I am so so disappointed with service provided by Telkom, Last month February 2024, we got a call from the sales lady who was immigrating our router and she said it is for free, we received the router after 2 weeks or so and our internet was poor. we tried logging a call with Telkom and no one is willing to assist, they kept on referring to me to another department with no assistance at all, after 3 days we receive a voice IP handset which we were not aware about, to my surprise they moved our main switchboard line to the voice system without our knowledge, I have been personally calling Telkom everyday they keep on asking me the same questions with zero assistance at all, I last talked to them yesterday he took my numbers and physically address and promised to send technician. My contact details are ***, Company Name Re Dirha Consultants - Zukiswa Office Manager
How unacceptable and totally *********** for a service provider to charge us for a handset we don't want, provide us with a new router on the promise that our Internet will be much faster but it is now much slower.
Were is the accountability and responsibility? How can they, knowing we have a switchboard remove our main line from the switchboard and provide us with a seperate device for it. So now we are left with a huge bill for services we did not agree on. We are also paying for a switch board we cannot use as they have moved our main switchboard number onto a separate device. Also internet services that are so slow.
This really isn't acceptable and this has resulted in a severe impact on business function. I really can't believe that Telkom that supposedly claims that it provides service deliver and good services, service delivery is ) this is now going on for over month....
URGENTLY RESOLVE
How unacceptable and totally *********** for a service provider to charge us for a handset we don't want, provide us with a new router on the promise that our Internet will be much faster but it is now much slower.
Were is the accountability and responsibility? How can they, knowing we have a switchboard remove our main line from the switchboard and provide us with a seperate device for it. So now we are left with a huge bill for services we did not agree on. We are also paying for a switch board we cannot use as they have moved our main switchboard number onto a separate device. Also internet services that are so slow.
This really isn't acceptable and this has resulted in a severe impact on business function. I really can't believe that Telkom that supposedly claims that it provides service deliver and good services, service delivery is ) this is now going on for over month....
URGENTLY RESOLVE