Very ANGRY Telkom mobile customer

My journey with Telkom started in 2012...as I happily ported from Vodacom, due to unbeatable Voice, Data and SMS’s rates, I had no issue until recent. My husband took out a contract as an additional line at the Pavilion branch last year Nov and they messed up the billing .... Asa result, my I have NOT been connected for 3 months. I have not received a SINGLE callback and Telkoms’ billing department does not allow for incoming calls, so they call you back however, I called in many times, spoken to many polite consultants, however the result is the same...Still NOT connected. This needs urgent attention. It’s ridiculous that this issue is persisting without an intervention from Telkom.