very angry telkom customer who is taking his business elsewhere

I would like to share my experience with trlkom and their customer care.I went to Telkom on Thursday on the 24th of December 2020 i spoke to a consultant there according telkom that billed me afterwards my bill was paid up to date they deducted a whole R1606 after i paid them to date and so the consultant told me she cant handle the matter she will let a consultant call me in 10 minutes time.a consultant with the name Letsego called me but he couldnt answer my questions telkom just stopprd my account in october so hes answer was no they stopped it on the 6th of november 2020 i left it there as we spoke on he told me that i still used my data on the 9th of november 2020 so my response was how could i use it if you just told me that it was stopped on the 6th but so he said that there must be a problem with their system and he will get back to me he still have not gotten back to me and i told him i want my R45 back where telkom debited from me and i had to pay them that amount to get my own money returned that they debited ********ly. and i have been told i would get my data when my account is up to date .Telkom has bridged the contract i told letsego i give him 24 hours to get back to me otherwise i cancel my contract with immediate effect and not paying any penalty fees as for i did not deliver a bad service they did i will not take the blame for a consultant they did not give the proper training i withdraw my contract so telkom i will never use your services again after i have been a loyal customer for almost 8 years