Very Angry & Disappointed Customer

<p>I hope this medium actually gets through to telkom. Yes, terrible customer service, terrible service altogether. </p> <p>I have a 4Mbps line with telkom. 2 months ago I started getting 2.5Mbps max speed and less than 1Mbps during peak time(~7-12pm & weekends). That basically means I cant use my internet. I pay for 4Mbps, I used to get at least 2.5-3.7Mbps. </p> <p>What has changed? I dont know. Has telkom fixed it? Not a chance. 2 months of back and forth emails with a new person picking up the issue and no one following up. I'm getting less than half the service I'm paying for and yet telkom send me a bill every month. The agents are agents are super incompotent. Follow up, call the customer, resolve the issue. I have been explaining this issue to every agents who responds and its either a generic automated email or they say its a fault with the line. </p> <p> </p> <p>Fix this telkom. If you are not going to resolve it I'd rather move for contract cancellation. </p> <p> </p> <p>All these customer complaints on basically every forum for years and I see nothing has changed. Still a **** service.</p> <p> </p> <p>Fix my internet speed Telkom. You are happy to take customer money and yet not willing to provide the full Service.</p> <p> </p> <p>Very angry customer. </p>