Very angry client

I am very disappointed, I feel ****med and taken for a fool by Telkom and finrite. I put a claim over month ago for ****** device I have paid the access fee that was required then this finrite went quite not as quick as they were when sending me declarations to pay access fee. The worst service and unprofessional service I have ever experienced in my life.you call the take 20+ to answer while you still querying they hang up on you and don’t get back to you. After calling almost everyday they tell me the authorization as declined due to access fee paid it’s actually R3000 More. Am thinking did I initially come up with the access fee? Who send the documents stipulating the access fee? How is it that it’s only picked up when it’s time for a device to be delivered to me? Okay fine I asked those two representatives to email me the relevant documents stating that now the access fee is different. Am still waiting and going on a second month. How can Telkom work with such a company that’s de*****ing us. If Telkom and finrite think am gonna let this lying Down it’s not gonna happens. I will take the Legal route if this is not resolved as soon as. Possible