Very angry and very poor service telkom sa

My dad did a online purchase for a telkom home wifi it was on the 27 may 2022 they have delivered the wrong package they have giving us and of peek wifi inside of uncapped which we ask for till this we have been chating to the guy who contacted mydad on watsup we are very angry about the poor service we are getting from telkom everyday at 7 at night it cuts of and the guy silo who is chatting to my dad say it is sorted out but its not and this guy silo does not answer his phone no one wants to help us everyday silo keeps promising my dad but nothing happens we have his contact number but does not answer *** that his contact number which he only chats but does not answer when we call him