Very angry and frustrated customer

Last week Wednesday (25 April) my sister bought me 1 Gig of data, I received an Sms from Telkom stating that "Dear valued customer, we received your recharge request and apologize for the processing delay. Your reference number is ***. Kind regards, Telkom"...... right now I'm not feeling like a valued customer, after numerous calls to Telkom's call center I am still without Data, firstly when you call them they take forever to answer the calls, and when they finally do they are useless, they told me they are aware of the technical problem but they not sure when it will be resolved, I'm not sure what I'm supposed to do in the meantime because it's been 6 days now that I'm waiting. They gave me a case number ********** 7 which is still not resolved. They don't even borther to give me a courtesy call to update me on the matter, they just don't care but they took the money. I feel very much ****** and undervalued by Telkom, I'm a customer not a *****, the treatment that I'm getting from them is really appalling .