Very angry and disappointed telkom customer

Good day Please could someone from Telkom assist me. I took a contract from Telkom 17 February 2019 at bluff branch. I was not debited on 25 February 2019 and i was told 25 March they will take prorata. On my paydate 25 March 2019 my account was not debited. Within that week when i was free i went into the telkom branch and the lady that assisted me said that the account will be debited i need to wait. in the first week of April i received a computer generated voice call from telkom telling me that my account is in arrears and will be suspended if i do not make a payment. i called thae call centre and the consultant told me not to worry and the amount will be taken off 25 april 2019. My wifi has not been working for a week now and i just assumed it was finish. Today my husband tried to purchase wifi and he could not. When i called the call centre the consultant told me that there is arrears on my account and the line has been suspended. When querying the fees she also told me that there was add on data for my account, hence the reason why the amount she told me i owe is so much more than what it should have been.she also told me the debit order was cancelled on their side that is why telkom did not debit. when i asked who cancelled the debit order she says she could not pick that up and when i told her i did not put add on data she told me i should go to the branch. it is an inconvenience to me as i work and do not have time to be running up and down to the branch and another it is my petrol to go up and down for problem which your *********** consultant in the store made. when wanting to speak to a manager or teamleader the call center agent told me there is no one available. please could someone who is able to assist me please call and help me. i am very angry .