Very Angry

On the 25th of October 2015, I got a debit order of R1500 from telkom that I knew nothing about. I contacted telkom to find out about it and they transferred me to their ***** department which asked me to fax my ID, proof of residence and an affidavit. they acknowledged the receipt of documents and promised to get back to me as soon as possible. <br> <br> Since then, I have been trying to call them to find out about the way forward but I am always unable to get a hold of them. when I use their customer care line it keeps me on hold for a long time after following the prompts . I Can't even mention their ***** department line which is always says it is unable to connect and other errors. To my surprised I got an Sms today, on the 14th of December 2015 that my account has been handed over to nudet. <br> <br> How do you hand over someone who knew nothing about the account and who is still waiting for a response from ***** department? That's ignominy!<br> <br> I want telkom to get back to me. They have put me in so much emotional strain for a long time now. I never knew telkom was this pathetic!<br> <br> My case # is: ***<br> ref #: SB***