VDSL; what a lie.

<p>After trying the Telkom LTE service in my area and cancelling the service because the lack of service I thought to try VDSL 20 Meg. Telkom call centre agent advised that the speed should be minimum best effort of 16 megs down and 1,3 megs up. What an absolute lie. It has been a week of frustration, using all methods of complaining; Facebook, Twitter, Call Centre, Telkom website email. 100's of sorries no action. The best speed to date has been 10 meg down, and 0,3 up. Today I am getting 0,76 down and 0,09 up.</p> <p> </p> <p>Telkom please prove me wrong and at least try and resolve the issue.</p> <p>10210:</p> <p>20-12-16@08h00 = Nosipho</p> <p>Did port reset, system shows line is 20Meg line</p> <p>reference number = 8AWK201216</p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />19-12-16 @14h53 = Tamaryn</p> <p>have you done a speed test - yes</p> <p>speak too supervisor try and up the speed for me</p> <p> </p> <p><br />Social Media:</p> <p>Facebook:</p> <p> </p> <p><br />Conversation started Saturday</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>17/12/2016 13:51<br /> <br /> Andre Gouws<br /> Hi Telkom, please help? I am signed up for 20 Meg VDSL, do Elite Bundle. I ma only getting between 8-9 meg download whilst being the only person on my network plugged into the router via LAN cable. I was getting better speeds whilst on DSL 10 meg. Please, please help. I have also raised this issue on Twitter.<br />Saturday</p> <p> </p> <p> </p> <p>17/12/2016 21:32<br /> <br /> Telkom<br /> Hi, kindly provide us with the affected number and we will follow.^MD</p> <p> </p> <p> </p> <p><br />17/12/2016 21:33<br /> <br /> Andre Gouws<br /> ********** 982</p> <p>Sunday</p> <p> </p> <p><br /> 18/12/2016 02:35<br /> <br /> Telkom<br /> Hi, thank you for providing details.Please note that we are liaising with our team and they will get in touch with you.^MD</p>