VDSL Upgrade botched

<p>I upgraded from ADSL 10mb to VDSL 20mb. The upgrade was ready for activation on the 27th of September 2016, and ever since then I've been connecting on the ADSL2 WAN interface. My sync speed is generally around 14Mbps which is not very good. There was a brief moment about 2 weeks ago where i managed to get hold of a Telkom representative who was able to switch me over to connect on VDSL. That lasted about a day and a half before I was back on ADSL2. I seem to get bounced back and forth between technical and sales departments whenever I call and nobody on either side seems to know what to do. My problem is quite simple: I am currently paying for a VDSL 20Mb line, but I am connecting on ADSL (thankfully at higer than 10Mb, but still not acceptable).</p> <p>Furthermore, each time i call Telkom to ask them to please move me over to VDSL, they log a fault, give it to some technician who resolves the fault without confirming with me. This has happened 3 or 4 times now. I've made about 3 dozen phone calls to Telkom to try get this sorted out.</p> <p> </p> <p>I've just managed to get it switched over to VDSL, but my sync speed is only 12.7Mbps. I don't think that's acceptable on a 20Mb line.</p>