VDSL STILL NOT SYNCING
<p>Telkom Tech came out late afternoon monday around 4:45pm to my home, i was impressed that that he was willing to assist so late. He tested the line and said he was going to the exchange. Called me at 6pm to inform me that the issue is with the port and could not finnish as he needed to contact head office but due to after hours can not be done which is understandable. </p> <p> </p> <p><br />The Telkom Tech called tuesday morning to say that he is again at the exchange and that he will be working on the issue and will keep me updated. </p> <p> </p> <p><br />Its Wednesday today and my line is still not connecting to the intenet and no feedback received? I have called telkom a couple of times now and no one can assist because they can reach the Tech assigned and there is no report loaded by the Tech? </p> <p><br /> </p> <p>i am just asking nicely if you can get my 20mbps VDSL line up and running today please?</p> <p> </p> <p><br />fault logg number is : 263CTZ111116</p> <p> </p>
Hello johanb0712
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Hello johanb0712
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Thanks Telkom for no client service! I wonder how many times a issue can be escilated, i keep on hearing this word? Still no one contacted me to inform me when my VDSL line to be fixed?!! I even phoned again 2 times yesterday afternoon for updates but no one could give feedback, i then asked that the Tech or his Manager contact me l, but seems like these two people are to important to do this?!! Tomorrow will be day no 5 from when the Telkom Tech came out. I am very dissapointed as i never waited this long for an issue to be resolved. So guess another weekend without internet thanks so much Telkom.
Thanks Telkom for no client service! I wonder how many times a issue can be escilated, i keep on hearing this word? Still no one contacted me to inform me when my VDSL line to be fixed?!! I even phoned again 2 times yesterday afternoon for updates but no one could give feedback, i then asked that the Tech or his Manager contact me l, but seems like these two people are to important to do this?!! Tomorrow will be day no 5 from when the Telkom Tech came out. I am very dissapointed as i never waited this long for an issue to be resolved. So guess another weekend without internet thanks so much Telkom.
New tech showed up today and line is now working. So thanks for resloving the issue.
my rating will however still remain the same because of the lack of client service at the end of the day
New tech showed up today and line is now working. So thanks for resloving the issue.
my rating will however still remain the same because of the lack of client service at the end of the day