GS
Gabriel S
1 reviews | Active since Jun 2011
21 Jan 2016, 21:33
VDSL line not syncing at 40mbit
Hi. Could you please reset my VDSL line () profile? It no longer syncs at 40mbit since Telkom implemented Dynamic Spectrum Management. In the 2 years I have had this line I never had issues syncing at the full 40mbit speed. My line stats are excellent as you can see below:<br> <br> Actual rate (up) 3072 kbps<br> Actual rate (down) 28672 kbps<br> Output power (up) 12 dBm<br> Output power (downstream) ***.4 dBm<br> Line attenuation (up) 0 dBm<br> Line attenuation (downstream) 11.6 dB<br> Noise margin (up) 15.6 dB<br> Noise margin (downstream) 25.6 dB
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Replies (1)Telkom's replyOfficial
21 Jan 2016, 22:40Hello gpstoltz,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM191097.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM191097.
Kind Regards
Gadija
Telkom Social Media Team
Telkom's reply21 Jan 2016, 22:40
Official
Hello gpstoltz,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM191097.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM191097.
Kind Regards
Gadija
Telkom Social Media Team
