VDSL down for 2 weeks, no response or help

My VDSL line went down on the 9th of February 2016... <br> since then numerous technicians have gone out found the fault and proceed not to fix the problem ...<br> They even unassigned the call from being anybodies responsibility ... <br> every time I want to talk to somebody to get this resolved I'm told that there is nobody ...<br> the call centre can't even give ma a single contact to work with ..<br> It seems that the call centre is put between me and the rest of Telkom to avoid this problem from being fixed?<br> Can anybody help me... I use the line for work...