VDSL

Good Day . <br> <br> I recently relocated within parklands and we moved our line to our new premises. The technician informed me that i am unable to receive the 20meg VDSL line i am paying for as i am to far away from the exchange. the current exchange i am i was told i can only get 4meg. i visited your Bayside mall branch to query this. On speaking to the lady she informed me that their technician has to check my line speed first to see if it can reach 10meg. she informed me that if the line can reach 10meg i will be put on that line on the same price im paying for the 20meg VDSL.. I am not happy with this arrangement as i am paying for a 20meg line.I am currently not getting my 20meg lines speed which means telkom is in breach of services and i am also not willing to pay for a 20meg line when i can only get 10megs. I am yet to hear from bayside on the linespeed test so we can move ahead and resolve any issues with my linespeed so we can move forward with the downgrade